Reference page for support analysts: what GLOSS is, its main modules, and how our installation is organised. Read this first before handling any GLOSS ticket.
GLOSS (SS&C, formerly Sungard) is the securities back-office platform used by the bank for post-trade processing: settlement and delivery-versus-payment, stock records and position keeping, depot and cash reconciliations, and corporate actions (income, mandatory and voluntary events).
| Symptom | Category | First reflex |
|---|---|---|
| Instruction failing, unmatched, NAKed, buy-in, CSDR penalties | Trade Settlement & Matching | Fails monitor, sese.024 statuses, SSI static data |
| Dividend/coupon/split wrong or missing, elections, claims | Corporate Actions | Event dates (ex/record/payment), entitlement basis |
| Position break, depot vs books mismatch, MT535 not loaded | Stock Records & Reconciliation | Rec module breaks, statement loader, timing vs real breaks |
| Overnight chain failed/late, queues backed up, feed rejected | Batch Processing | Batch monitor logs, identify failing step, replay rules |
| Report empty/wrong/late, extract issue, client statements | Data Extraction & Reporting | Job dependencies, price snapshot date, report perimeter |
| Cannot connect, freeze, error code, slowness | Application Incident | Session pool, locks, app server health, recent releases |
| Account, rights, profiles, SoD | Access & Security | Security module, approval workflow |
| How-to, documentation, training | Information Request | Wiki first, then this FAQ |
L1: service desk (this queue) → L2: GLOSS application support team → L3: vendor (SS&C) via the support portal, always with environment, version, business impact and reproduction steps.